Shipping & Returns

By Standard Mail within the UK

We can usually expect items sent by Standard Mail within the UK to arrive within 2 to 5 days from shipment.  If after 5 days from the shipping date the parcel has not arrived, please contact us with confirmation of your shipping address.

If the details provided are all correct, we will be able to take action on your behalf.

In order to rectify the non-delivery of your goods, we will take the following action:

1. A refund will be processed to your credit card, which will be in lieu of the cost of your goods. Please note that your card issuer can take up to 30 days to process this back onto your credit/debit card.

2. In order to get the missing items to you, a replacement order will be created, and a new order number will be generated. Your credit card will be recharged for the cost of the goods only upon despatch. As this order has been manually placed on our system, you will not be able to track its progress via your account on the Flair web site. However, if you wish for an update at any point, please email us via the web site.

By UK Royal Mail Special Delivery

Items shipped by RMSD should be delivered on the next working day following dispatch from our warehouse. All parcels require a signature on receipt, so if no one is present to take delivery, your postman will leave a calling card with their contact details. Please note that orders despatched on a Friday will not normally arrive until the following Monday. If you have not received your order within 3 working days of despatch, please 'Contact Us’ and we will trace the package for you.

By Standard Airmail

We expect Airmail deliveries to reach most destinations within 6 to 10 days. However, if after 21 days the parcel has not arrived; please contact us with confirmation of your shipping address.

If the details provided are all correct, we can declare the item lost and issue a replacement order to you.

By Overseas Courier Delivery

We expect overseas deliveries to reach most destinations within 6 days. All parcels require a signature on receipt, so if no one is present to take delivery, the courier will leave a calling card with their contact details. If you have not received your order within 8 working days of despatch, please 'Contact Us’ and we will trace the package for you.

By Same Day Delivery

We only deliver Same Day to London Postcodes only, orders must reach Flair Administration by 12.00 noon Monday to Friday. You will be charged a shipping cost for each item placed on your order on a per mile basis from our head office in Waltham Abbey Essex. Orders placed by this method should reach you within 5-6 hours of despatch. Orders sent via this method will require a signature upon receipt.

Out of Stock

If an item is out of stock at the time you place your order, we will request the goods from our suppliers. Most items from major suppliers should be received at our warehouse within 3 to 10 days. We keep in close contact with our suppliers and place and receive orders with most of them on a daily basis.

If your order status is 'Special Order' then you can rest assured that the utmost is being done to acquire your item, though delays may occur if the item is out of stock with the suppliers. We are unable to provide you with an exact date that the ordered item will reach us.

You will not be charged until the item comes into stock and is ready to be shipped.

Import Items

Import items that are not in stock at the time of your order must be ordered from overseas suppliers. These are usually received within 14 days, but waiting times may stretch to a few weeks.

Exchange

Please note that we no longer offer an exchange service, and therefore request that you return your item for a refund, and then place an order yourself for the alternate item via the Flair web site. We are happy to refund unwanted items that are returned to us within 21 days in its complete original packaging. Please send the items to Flair and enclose a note quoting your order number and specifying that you require a refund.

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

Return incorrect or faulty items

Should you receive any items that you did not order, or that prove to be faulty, you can return them to Flair:

Please enclose a note quoting your order number and specifying whether you require the correct item to be resent, or a refund.

Damaged Item

E mail us with details of the damage and we can send replacements out to you. If the damage affects the product itself or any non-standard packaging, please follow the instructions for faulty items.

Cancel an order by e mail or by telephone.

Providing the goods have not shipped or are in the final stages of despatch, you can cancel your order. Should you cancel an order you will receive and email to notify you. You will not have been charged for any orders that are successfully cancelled.