Support & FAQ

Frequently Asked Questions on shipping

My order has been?shipped but has not arrived.
It is our experience that most packages arrive at their destination within the times stated. If your order has not arrived and has been shipped using Standard Mail please do not contact us until a minimum of 5 days have passed. We will then be able to assist you.
By Standard Mail within the UK

We can usually expect items sent by Standard Mail within the UK to arrive within 2 to 5 days from shipment. If after 5 days from the shipping date the parcel has not arrived, please contact us with confirmation of your shipping address.
If the details provided are all correct, we will be able to take action on your behalf.
In order to rectify the non-delivery of your goods, we will take the following action:

1. A refund will be processed to your credit card, which will be in lieu of the cost of your goods. Please note that your card issuer can take up to 30 days to process this back onto your credit/debit card.

2. In order to get the missing items to you, a replacement order will be created, and a new order number will be generated. Your credit card will be recharged for the cost of the goods only upon despatch. As this order has been manually placed on our system, you will not be able to track its progress via your account on the Flair web site. However, if you wish for an update at any point, please email us via the web site.

By UK Royal Mail Special Delivery

Items shipped by RMSD should be delivered on the next working day following dispatch from our warehouse. All parcels require a signature on receipt, so if no one is present to take delivery, your postman will leave a calling card with their contact details. Please note that orders despatched on a Friday will not normally arrive until the following Monday. If you have not received your order within 3 working days of despatch, please 'Contact Us? and we will trace the package for you.
By Standard Airmail

We expect Airmail deliveries to reach most destinations within 6 to 10 days. However, if after 21 days the parcel has not arrived; please contact us with confirmation of your shipping address.

If the details provided are all correct, we can declare the item lost and issue a replacement order to you.
By Overseas Courier Delivery

We expect overseas deliveries to reach most destinations within 6 days. All parcels require a signature on receipt, so if no one is present to take delivery, the courier will leave a calling card with their contact details. If you have not received your order within 8 working days of despatch, please 'Contact Us? and we will trace the package for you.
By Same Day Delivery

We only deliver Same Day to London Postcodes only, orders must reach Flair Administration by 12.00 noon Monday to Friday. You will be charged a shipping cost for each item placed on your order on a per mile basis from our head office in Waltham Abbey Essex. Orders placed by this method should reach you within 5-6 hours of despatch. Orders sent via this method will require a signature upon receipt.

Frequently Asked Questions on Pagers

What is the range of the Pagers?
Network Pagers are designed to work Nationwide as with mobile phones it depends on the network provider. The range of on-site Pagers is entirely dependant on where they are used and whether there are any obstructions. On-site Pagers are capable of working over a 1.5 Km providing there is good line of sight.

What is the typical battery life on a Pager?
Dependent on usage the typical battery life is 8 - 12 wks.

What are base stations?
Desk, roof or wall mounted base station acts as a repeater automatically re-transmitting received signals. Ideal for wide area coverage of factories or offices. The repeater aerial is usually located at a convenient height point were it can oversee the entire site.

Frequently Asked Questions on Radio?s

What?s the difference between Licensed and Unlicensed Radio?s?
If you looking to add value to your on-site communication either in the form of wider area coverage or extra calling features on a licensed frequency, higher powered (up to 5 watts), hand portables are available in VHF and UHF frequency bands to suit the conditions in your area of operation. However customers who do not have concerns about extra range, calling features and need personnel to be communicating as soon as possible may be happier with the lower cost license free portables.

Do I need a Radio License?
All Radios marked ?licensed? will require at least a Private Business Radio (PBR) UK General License, however Flair supply many companies Nationwide, who are more than happy with our License free portables.

How do I obtain a Radio License?
We simply send you an application form, which needs to be completed and sent together with payment to Ofcom, for an on-sight license the fee is ?75.00 per year or for a UK General License (for use all over the UK) the fee is ?60.00 for 3 years regardless of how many radios you operate.

What is the License for?
The license for this service has been designed to allow radio users access to one or more of the 15 frequencies spread across 4 PMR bands. As this is a "go anywhere" type of service the use of base stations is not permitted unless prior authorisation has been obtained from Ofcom. There is no limitation on the number of sites where a licensee can use radios covered by the PBR U.K. General license, or on the duration of use at any location. However, the maximum permitted effective radiated power for this license is limited to 5 watts.

Remember it?s simply a matter of completing an application form that we will be more than happy to send.

Can radios bought in other countries be used in the UK?
Many radios offered for sale on the internet are North American models which are highly illegal when used in this country, these frequencies are monitored by Ofcom who will impose heavy fines and confiscate equipment.

What is the range of the radios?
The range of radios is entirely dependant on where they are used and whether there are any obstructions like hills, buildings etc between the radios. All radios are capable of working over several miles providing there is good line of sight but the range will be reduced by any obstructions. Some manufacturers do quote approximate ranges of 2, 3 or even 6Km but this is just a marketing ploy and these distances refer to ideal operating conditions and should be regarded as only a guide and cannot be guaranteed. All unlicensed radios are set at exactly the same output power by law so you would expect to see no difference in performance between a 3km or 6km quoted radio.

Can I use a headset with these radios?
Yes many of our radios come with headset ports look through the web sight to see which of our many headsets would be compatible.

Can I use this type of equipment in other countries?
All unlicensed radios sold in the UK, come under the PMR446 banner which is recognised in most European countries. This type of equipment is not permitted for usage outside of Europe.

How many radios can talk to one another?
The minimum number is two and there is no maximum limit, providing the radios are within range of one another and all radios are using the same channel.

What is the typical battery life on a portable Radio?
Dependent on usage the typical battery life is 8 - 12 hours.

What are base stations?
Desk, roof or wall mounted 'talk-through' base station acts as a repeater automatically re-transmitting received signals. Ideal for wide area coverage of factories or offices using handportables. The repeater aerial is usually located at a convenient height point were it can oversee the entire site.

Frequently Asked Questions on Returns and Stock

I have been informed that my item is out of stock, and on order with the suppliers. When can I expect to receive the item?
If an item is out of stock at the time you place your order, we will request the goods from our suppliers. Most items from major suppliers should be received at our warehouse within 3 to 10 days. We keep in close contact with our suppliers and place and receive orders with most of them on a daily basis.

If your order status is 'Special Order' then you can rest assured that the utmost is being done to acquire your item, though delays may occur if the item is out of stock with the suppliers. We are unable to provide you with an exact date that the ordered item will reach us.

You will not be charged until the item comes into stock and is ready to be shipped.
Import Items

Import items that are not in stock at the time of your order must be ordered from overseas suppliers. These are usually received within 14 days, but waiting times may stretch to a few weeks.

Can I return my item for an exchange?
Please note that we no longer offer an exchange service, and therefore request that you return your item for a refund, and then place an order yourself for the alternate item via the Flair web site. We are happy to refund unwanted items that are returned to us within 21 days in its complete original packaging. Please send the items to Flair and enclose a note quoting your order number and specifying that you require a refund.

For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.

How can I return incorrect or faulty items?
Should you receive any items that you did not order, or that prove to be faulty, you can return them to Flair:

Please enclose a note quoting your order number and specifying whether you require the correct item to be resent, or a refund.

I have received a damaged item.
E mail us with details of the damage and we can send replacements out to you. If the damage affects the product itself or any non-standard packaging, please follow the instructions for faulty items.

How do I cancel my order?
You can cancel an order by e mail or by telephone.

Providing the goods have not shipped or are in the final stages of despatch, you can cancel your order. Should you cancel an order you will receive and email to notify you. You will not have been charged for any orders that are successfully cancelled.